Consumers have a 14-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Steffen Lüneburg, Vierländer Damm 30, 20539 Hamburg, Germany, email@example.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You can use the attached model withdrawal form, which is not mandatory.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to contracts – for the supply of goods that are not prefabricated and for whose production an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, e.g. custom made airbrush paints or lacquers. See § 312g para. 2 sentence 1 No. 1 BGB.
In order to comply with the revocation period, it is sufficient that you send the notification on the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (except for any additional costs arising from your choice of a different type of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the date on which we receive notice of your withdrawal from this contract. He’s gone. For this refund, we use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees for this refund.
If you have requested that the services be commenced during the withdrawal period, you shall pay us a reasonable amount equal to the proportion of the services already provided by the time you inform us of the exercise of the right of withdrawal in respect of this Agreement compared to the total scope of the services provided for in the Agreement.
The right of withdrawal does not apply to the following contracts:
Contracts for the provision of services, including financial services, the price of which depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur within the withdrawal period, in particular services relating to shares, shares in open investment assets within the meaning of § 1 (4) of the Investment Code and other negotiable securities, foreign exchange derivatives or money market instruments.
For a contract for the provision of services which obliges you to pay a price, the following shall apply: The right of withdrawal shall also expire (early) with the complete provision of the service, if you have expressly consented before the commencement of the provision of the service before the expiry of the withdrawal period and have confirmed your knowledge that your right of withdrawal with full performance of the contract by us expires.
Model withdrawal form
(If you wish to cancel the contract, please fill out this form and send it back.)
– To Steffen Lüneburg, Meilskamp 30, 22 159 Hamburg, Germany, firstname.lastname@example.org
– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*) /the provision of the following services (*)
– Ordered on (*) /received on (*)
– Name of the consumer (s)
– Address of the consumer (s)
– Signature of the consumer (s) (only in case of paper notification)
– Date (*) Delete as appropriate.